Shipping Process

If you ordered everything are in-stocked it usually takes us 2-3 days to prepare and then ship out;

If you ordered Group Buy products in your order. It could take 1-3 months to deliver. 

If your ordered both in-stock items and the group buy products, everything will be packed for you until the group buys products are ready. ( We suggest you split the order If you want to receive the in-stock items first)

At last, it will take FedEx/DHL around 3-10 business days to deliver the package after the packing process. 

Shipping Disclaimers

1. ALOHAKB is NOT responsible for any kind of shipping courier issues (e.g. delayed delivery, delivered but missing, lost in transit, delivered to wrong address, etc.). However, we will do our best to resolve them with our couriers and customers.
2. ALOHAKBis NOT responsible for any customs, VAT, or import taxes.

Aftersales:

1.No matter what problem you meet (Wrong items, Missing accessory etc.),

please send your inquiry within 14 days to our discord or email after your package has been delivered.

Discord: https://discord.gg/a6aq3pYbkG

Email: support@alohakb.com

 2. We can NOT support product defect issues that are beyond our quality disclaimers.

3. We are NOT able to offer support on aftermarket purchase or purchase made on secondary markets. Once one of our products has been re-sold, we can no longer responsible for any issues the product may have.

April 9, 2025 Regarding US tariffs

Due to recent adjustments to U.S. tariff policies under the current administration, we wish to provide clarity regarding our shipping practices:

Current Tax-Free Shipping Channels
Most of our logistics methods (excluding express carriers like DHL/FEDEX/UPS, which require standard tax declarations) are designed to deliver orders tax-free whenever possible.

Uncertainty of Future Policy Changes
U.S. tariff regulations remain subject to sudden revisions. While we actively monitor updates and strive to maintain tax-free shipping options, we cannot guarantee their continued availability.

Contingency Plan
Should policy changes disrupt our current tax-free channels, we will promptly notify all customers. In such cases, any applicable taxes or duties would regrettably become the responsibility of the recipient, as mandated by local regulations.

We understand the concern this may cause and appreciate your understanding. Our team is committed to minimizing disruptions and will keep you informed of critical updates. Together, we will navigate these challenges.

Thank you for your continued trust.